If you think your application needs something better to enhance customer service or your business solution has something to do with regular customer chat, then WebRTC Video Chat is perfect solution for you.WebRTC provides voice calling, video chat and P2P file sharing between browsers and mobile applications without the need of internal or external plug-ins.
WebRTC Video Chat has created great opportunities for business to connect with customers more closely by giving a personalized touch to the conversation. Soon all the Customer Service solutions will be provided through technology like WebRTC as:
- It enhances customer service
- It gives personalized feel with video
- It helps in sharing different type of files
- It is perfect business communication solution
The video is the next in-thing. After YouTube, there is a surge of NetFlix type platforms to display videos. Now the next part of the video revolution is changing everything for
video calling and to facilitate this need, we WebRTC (Web Real-time
communication).The
text chat has been very popular so far and the only thing that has
restricted users to switch to video chats is the quality of the network.
Most developing countries have moved to 4G, which has an average data
rate of 10 Mbps. Therefore, there will be great demand for WebRTC video chat content with a higher data rate.
WebRTC is simply an open source project led by the W3C (World Wide Web Consortium) which is standardizing its application programming interface (API). WebRTC provides for the exchange of voice calls, video chat and P2P files between browsers and mobile applications without internal or external plug-ins.
#WebRTC has three main components in which it is designed to work.
- Get User Media: This allows the browser or native application gain access to the device's camera and microphone to capture video.
- RTC Peer Connection: This allows calls audio and video installed on the device.
- RTC DataChannel: This allows the browser or native application for communicating peer-to-peer established between the devices.
It is designed for multitasking, but creating this call audio and video peer-to-peer real-time is the main advantage.Therefore, each device needs its public IP. Therefore, to detect other devices trying to make a connection, signaling data channels are created which support device for communication device and therefore a session is established.
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There are a number of practical applications where n WebRTC is not only a communication base, but much more than that. WebRTC LetsNurture recently used for one of its clients that support health portal online. It helps doctors and patients to schedule a video call through WebRTC application and provide the necessary treatment.WebRTC has created great opportunities for companies to connect with customers more closely to give a personal touch to the conversation. It may be possible that soon all customer service solutions are provided through this technology. Who knows what's in the future for us.
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